10 Tips for Getting the Most Out of Your Doctors Answering Service Did you know that 57% of patients claim medical doctors do a good job of providing diagnoses and treatment recommendations? You’re probably familiar with the challenge of trying to provide top-notch customer service while also
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10 Tips for Hiring a Pediatrician Answering Service In 2021, there were 3,659,289 million births recorded in the U.S. This is a 1% increase in births from the previous year. With all of these new little bundles of joy also comes the realization that they will need
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Is Your Medical Answering Service HIPAA Compliant? When it comes to ensuring that sensitive patient health information is protected, explore what to expect from a HIPAA compliant medical answering service. Handling patient information can get tricky. And the Health Insurance Portability and Accountability Act (HIPAA) is something
Read more →How a Medical Answering Service Can Help Your Practice A medical answering service can be of great help to both doctors and patients. By providing round-the-clock coverage, a medical answering service can ensure that patients always have someone to speak to when they need it most. Doctors
Read more →How a Medical Call Center Can Improve Patient Care Medical call answering services can be a valuable resource for both patients and doctors. By providing round-the-clock coverage, a call center can take the load off of busy doctors and ensure that patients always have someone to speak
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How to Keep More Patients Using a Medical Answering Service A recent 2021 survey showed that out of today’s forms of communication for contacting a business. In the survey, about 69% of respondents still prefer to talk to a live agent on the phone. Good customer service
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7 Benefits of Using a Healthcare Answering Service According to the CDC, 860.4 million people made visits to a physician’s office in 2020. At the height of the COVID-19 pandemic in March of 2020, it became more important than ever to receive scheduled medical visits and vital
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Make Your Patients Happy: HIPAA Compliant Answering Service Benefits According to the CDC, in 2020, 83.4% of adults in the U.S. visited a doctor or health care professional. Medical offices receive a large number of calls each day. They could be for appointments, prescriptions, procedures, or scheduling changes.
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Are Your Patients Complaining About Being on Hold? We Have the Solution Customer service is essential for a successful medical practice. When you have excellent service, 86% of people will turn from one-time clients into long-term ones. Increasing customer retention even by a small 5% can help
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The Dentist’s Guide to Managing Dental Appointments Your patients want to feel like they are important and valued in your dental practice. But when they can’t get through to speak to someone directly for their dental appointments or concerns, they are more likely to go somewhere else.
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