HIPAA Compliance Requirements for Live Answering Services

HIPAA Compliance Requirements for Live Answering Services

What are the HIPAA Compliance Requirements for Live Answering Services? HIPAA compliance requirements are stringent and you could be in trouble if your call answering service violates them. Here’s a quick guide to the rules. The Department of Health & Human Services had more than 23,000 complaints of HIPAA

Read more

Why Hire a Medical Answering Service?

Why Hire a Medical Answering Service?

8 Reasons to Hire a Medical Answering Service for Your Office If you need a more professional phone greeting or customer service line for your office, consider hiring a medical answering service. We point out some of the best reasons to hire these services and increase your

Read more

7 Common Doctor’s Office Questions (with Answers!)

7 Common Doctor’s Office Questions (with Answers!)

7 Common Doctor’s Office Questions (with Answers!) Why are doctors offices cold? Can they charge for medical records? Can they charge for missed appointments? We’ve got the answers here. There’s no shortage of medical questions that patients ask their doctors. But what about questions for the secretaries

Read more

Medical Answering Service Vs Call Center

Medical Answering Service Vs Call Center

Medical Answering Service vs Call Center – What’s The Difference?   If you’re looking for additional help with your phone communications, click here! We’re sharing the difference between an answering service and call center. What’s the one piece of equipment that every medical practice needs to survive?

Read more

Medical Call Service Risks That You Should Be Aware Of

Medical Call Service Risks That You Should Be Aware Of

Hiring a medical answering service to answer your phones is one of the best decisions that you can make to boost the reputation of your medical service. However, poorly-managed medical answering services are subject to certain loopholes which may make your medical practice vulnerable to the risks that may cause an undesirable impact on your service.

Read more

Soft Skills That Healthcare Professionals Must Master

Soft Skills That Healthcare Professionals Must Master

Healthcare professionals should demonstrate certain attributes that will allow them to establish deep connections with their patients, colleagues, and communities. These attributes will not only impact their career prospects and performance, but they can also boost the reputation of the healthcare service provider to an enormous extent.

Read more

What A HIPAA-Compliant Medical Call Service Will Not Do

What A HIPAA-Compliant Medical Call Service Will Not Do

If you are a healthcare industry professional, you will know the importance of safeguarding your patients’ health information. Healthcare services or medical call services need to be HIPAA–compliant in order to be recognized as a trustworthy service provider. HIPAA violation may lead to undesirable consequences including penalty obligations and loss of reputation. You may want to check if you are HIPAA-compliant and there are simple ways to find this out.

Read more

Ways A Healthcare Service Can Boost The Level Of Its Customer Service

Ways A Healthcare Service Can Boost The Level Of Its Customer Service

Today, patientcare is technology-enabled with different points of engagement being used by the healthcare industry. Customers look for information about diseases and healthcare services on the internet and they even book appointments online through mobile apps or through websites. Similarly, they want high levels of self-service experience in the form of appointment confirmations, health tips, and health reminders.

Read more

How Patient Care Gets Enhanced Through The Use Of Intelligent Medical Call Service

How Patient Care Gets Enhanced Through The Use Of Intelligent Medical Call Service

If you are looking for a medical call service, you should not only consider HIPAA compliance as a major criterion that influences your selection-decision, but you should also make sure that your medical call service delivers desirable outcomes while adhering to intelligent and efficient work practices. Intelligent medical call services facilitate high levels of patient care during after-hours, allowing your patients to get answers to their questions and feel relaxed

Read more

Details That You Should Seek Before Signing Up For A Medical Call Service

Details That You Should Seek Before Signing Up For A Medical Call Service

The quality of service that you can expect from a potential medical call service provider typically depends on the degree to which you can access its management and how responsive the management is towards answering your queries. Make a point to meet the manager in person and check whether he can understand your requirements and can really deliver personalized services.

Read more