Medical Answering Service For Doctors, Hospitals, And Healthcare | MAS
Your one-stop answer for medical answering service (MAS) solutions. Connect your callers with friendly, intelligent agents that will leave a lasting impression of professionalism and kindness. Describe your needs and how you need your medical calls managed and we’ll get you same-day quotes from the nation’s most trusted medical call centers.
Medical Call Service helps you find reliable medical answering service solutions for doctors, clinics, nursing homes, hospices, physicians, and other healthcare industries. Learn More
|Medical Office Type||Average Call Length||Low End $||High End $|
|Primary Care Physicians||2.0 Minutes||$2.55/call||$2.85/call|
|*Price ranges by call length and adds on|
From healthcare practitioners to specialists, professionals in the medical industry deal with situations that are extremely stressful, sensitive, and important in their patients’ or clients’ lives. A 24/7 medical answering service helps health care professionals offer a higher level of service to their patients. From scheduling appointments to handling call overflow, we can help you to reduce stress by carefully handling sensitive information and ensuring that urgent matters are directed to the appropriate parties. A live medical call answering service can help callers make the absolute best of what are sometimes difficult situations.
We want your patients’ experiences to be positive ones, even in the face of the concern that can come from dealing with a medical situation. Agents are trained to give every caller personalized attention to ensure that their concerns are addressed in the most effective way possible. Our call center partners are trained to listen carefully, to stay engaged with patients, and to treat every caller to your practice with the respect and attention to their reasons for calling that they deserve.
Medical Call Center & Answering Service Solutions:
- Doctors & Physicians
- Dental Practices
- Plastic Surgeon Offices
- Primary Care Physicians
- ENT (Ear, Nose, & Throat)
- Ophthalmologist Offices
We believe that the key to ensuring that calls end with the best possible outcome is to treat callers like patients, not clients. Our belief is that the best patient care starts the moment that someone picks up the phone. With attention to detail to ensure that patient calls are responded to in the appropriate manner, while also treating the patient with compassion, our call center affiliates provide a positive experience to each and every person that calls your practice.
Remote receptionists are prepared to offer medical answering services (MAS) for organizations engaged in all aspects of the medical industry. Community health clinics, hospitals, individual clinician offices, and more can benefit from a quality medical answering service.
Not only will this help ensure that your patients have their issues addressed in the most efficient manner by taking detailed notes, transferring calls when appropriate, and ensuring that all messages are delivered to the appropriate party, but it can also help improve your bottom line. We’re confident that the services offered will make good financial sense for anyone working in the health care industry.
Detailed note-taking and call recording ensure that important patient information is never lost. In addition, your medical call answering service understands the legalities and best practices associated with protecting client confidentiality. HIPPA guidelines are adhered to at all times to ensure that your patients always retain all of their rights to privacy, and that your practice is always in compliance with applicable regulations. Serving All 50 States
The Importance of Medical Call Services in the Healthcare Industry
Medical call services have become an integral part of the healthcare industry, providing patients with access to medical advice and assistance 24/7. These services have proven to be valuable in various ways, including:
• Immediate Access to Medical Assistance: Medical call services provide immediate access to medical assistance, which is critical in emergency situations where every second counts. Patients can call these services and receive medical advice, triage, and dispatch of emergency medical services.
• Improved Patient Outcomes: Medical call services can help improve patient outcomes by providing timely and appropriate medical advice. This can help patients take the necessary steps to manage their health conditions, prevent complications, and avoid unnecessary emergency room visits.
• Reduced Healthcare Costs: Medical call services can help reduce healthcare costs by providing patients with an alternative to expensive emergency room visits. By providing patients with access to medical advice and assistance over the phone, medical call services can help patients avoid unnecessary visits to the emergency room, which can be costly and time-consuming.
• Increased Patient Satisfaction: Medical call services can help increase patient satisfaction by providing patients with access to medical advice and assistance when they need it. Patients appreciate the convenience and accessibility of medical call services and are more likely to engage with healthcare providers who offer these services.
• Remote Patient Monitoring: Medical call services can also help with remote patient monitoring by providing patients with a convenient way to track and manage their health conditions. Patients can use medical call services to report symptoms, monitor vital signs, and receive medical advice on how to manage their conditions.
Medical call services have become an essential part of the healthcare industry, providing patients with immediate access to medical assistance, improving patient outcomes, reducing healthcare costs, increasing patient satisfaction, and supporting remote patient monitoring. As healthcare continues to evolve, medical call services will continue to play a critical role in providing patients with the care and support they need to manage their health conditions.
How Medical Call Services Help Improve Patient Outcomes
Medical call services have revolutionized the healthcare industry in recent years by providing patients with easy access to medical professionals at any time of the day. Medical call services offer patients the ability to speak with trained medical professionals who can assess their symptoms, provide medical advice, and guide them on the next steps to take. In this article, we will explore how medical call services help improve patient outcomes.
Improved Access to Medical Care
One of the main benefits of medical call services is that they provide patients with immediate access to medical professionals. Patients can call the service at any time of the day or night and receive medical advice from a trained professional. This is particularly important for patients who live in remote areas or have difficulty accessing medical care due to mobility issues.
By providing patients with immediate access to medical care, medical call services can help prevent serious medical conditions from worsening. This can ultimately lead to better patient outcomes, as patients can receive timely medical care and avoid complications.
Improved Patient Education
Medical call services also provide patients with valuable education about their medical conditions. Medical professionals can explain medical terms, answer questions, and provide patients with information about their condition and treatment options. By providing patients with education about their medical conditions, medical call services can empower patients to take an active role in their healthcare.
Improved Adherence to Treatment Plans
Medical call services can also help improve patient outcomes by improving adherence to treatment plans. Medical professionals can follow up with patients and provide reminders about medication, appointments, and lifestyle changes. By providing patients with ongoing support and education, medical call services can help patients stay on track with their treatment plans, which can ultimately lead to better health outcomes.
Improved Patient Satisfaction
Medical call services can also improve patient satisfaction with healthcare services. Patients who have access to medical call services can receive prompt and personalized medical advice, which can help alleviate anxiety and improve their overall healthcare experience. By providing patients with a positive healthcare experience, medical call services can help improve patient satisfaction, which can ultimately lead to better health outcomes.
Medical call services have revolutionized the healthcare industry by providing patients with easy access to medical professionals at any time of the day. By providing patients with immediate access to medical care, valuable education, and ongoing support, medical call services can help improve patient outcomes, including improved adherence to treatment plans, better patient education, and improved patient satisfaction. As the healthcare industry continues to evolve, medical call services will likely play an increasingly important role in improving patient outcomes.