10 Tips for Getting the Most Out of Your Doctors Answering Service Did you know that 57% of patients claim medical doctors do a good job of providing diagnoses and treatment recommendations? You’re probably familiar with the challenge of trying to provide top-notch customer service while also
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Is Your Medical Answering Service HIPAA Compliant? When it comes to ensuring that sensitive patient health information is protected, explore what to expect from a HIPAA compliant medical answering service. Handling patient information can get tricky. And the Health Insurance Portability and Accountability Act (HIPAA) is something
Read more →How a Medical Call Center Can Improve Patient Care Medical call answering services can be a valuable resource for both patients and doctors. By providing round-the-clock coverage, a call center can take the load off of busy doctors and ensure that patients always have someone to speak
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How to Keep More Patients Using a Medical Answering Service A recent 2021 survey showed that out of today’s forms of communication for contacting a business. In the survey, about 69% of respondents still prefer to talk to a live agent on the phone. Good customer service
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7 Benefits of Using a Healthcare Answering Service According to the CDC, 860.4 million people made visits to a physician’s office in 2020. At the height of the COVID-19 pandemic in March of 2020, it became more important than ever to receive scheduled medical visits and vital
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The Dentist’s Guide to Managing Dental Appointments Your patients want to feel like they are important and valued in your dental practice. But when they can’t get through to speak to someone directly for their dental appointments or concerns, they are more likely to go somewhere else.
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Telemedicine Appointments: Benefits of Using an Answering Service Did you know that the cost of missed health care appointments in the United States is about $150 billion every year? Every time you have a missed appointment, it can cost the physician or the clinic about $200 on
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Make Your Workdays Easier with a Healthcare Answering Service: A Closer Look Did you know that 44% of US consumers will switch to a competitor following a negative customer service experience? Likewise, when medical services miss the mark, patients will seek treatment from another physician. Inconvenient office
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Is a Medical Answering Service Worth the Cost? What to Know Every year, US medical facilities deal with 139 million visits from patients. Many of these patients call the facility first before visiting the hospital in person or taking their loved ones there. Callers often get all
Read more →Business Guide: Hiring a Medical Answering Service for Afterhours Calls Did you know that around 70% of patients report difficulties in accessing medical care on evenings and weekends? Investing in a quality answering service to handle after-hours business calls can help you address that problem. Check out
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