Why Your Office Needs a Medical Answering Service – The Benefits
Do you have trouble keeping up with patients, call over flow or HIPAA compliancy? Maybe it’s time for a medical answering service!
Answering the phones in any kind of medical office is a major ordeal.
Patients are calling looking to schedule or change appointments. New patients are calling to see if your office takes their insurance. Concerned patients are calling with questions about test results, conditions, and medications.
If you answer all calls in-house and don’t have a huge staff on duty to answer them, your phones are ringing off the hook. Patients may be facing long hold times. Those visiting your office for appointments may face long waits until your staff is off the phone.
You end up with stressed staff, annoyed patients, and a loss of profits.
That’s where a medical answering service comes in.
By adding a medical answering service, you’ll be taking much of the stress off of your staff. You’ll also be providing patients with instant answers to their questions.
You may be wondering whether you really need a medical answering service. Read on to see how it can improve your office’s system, reduce stress on staff, improve patient satisfaction, and more.
Save Money By Providing Appointment Reminders
If you don’t charge for no-shows, your practice is losing a huge pool of potential income.
Even if you charge a no-show fee, you won’t be making as much as you would from an actual appointment.
No-shows are often the result of forgetful patients.
They fail to write down the date and time of their appointment. Or they write it down incorrectly, or who simply forget they had one at all.
But having your staff call every patient to remind them of their upcoming appointment is time-consuming and costly.
With a medical answering service, you can choose to add appointment reminders. These save you time and money as opposed to doing them in-house.
Plus, you’ll be amazed at how much the number of no-shows is reduced by adding this simple service.
Patients will be much more likely to make it to an appointment if they receive a reminder. If they’ve forgotten the appointment, they’ll be more likely to cancel or reschedule.
You’ll have a chance to fill that appointment slot, which means increased profits.
Use a Medical Answering Service for Appointment Scheduling
Just as no-shows cost money, having your staff schedule all appointments is costly.
If your office receives a high volume of calls from patients, it can be tough to keep up. Even if you only receive a high number during certain times of the day, your staff may get overwhelmed.