Benefits of Booking Medical Appointments with a Medical Answering Service
Increase the efficiency of your medical practice with a medical answering service to book appointments. Here’s a list of the benefits and how the service works.
Do you run a doctor’s office? Are you in charge of scheduling patients’ appointments? You know that this task can take up a lot of your time.
Much of the calls you receive will be patients calling to make an appointment. Appointments don’t set themselves, so there has to be staff available to answer calls.
A medical answering service is a solution. This type of service is beneficial. With patient satisfaction being so important, you need to have this service.
Read this article to learn more about this service and its benefits.
What Is a Medical Answering Service
You might be asking, “What’s a medical answering service?” That’s a great question. This type of service focuses on appointment scheduling.
In a medical office, phones ring off the hook all the time. The main reason why patients call is to schedule an appointment. If it’s a large practice, there are tons of calls every day.
If you add answering calls to the list of tasks you have, you have little to no time on your hands. A medical office answering service can offer some relief.
It takes the form of a virtual office. It offers 24/7 support. There’s a team of professionally trained offsite receptionists who will do the job.
This team will be ready to meet the patients’ needs. By using the procedures you put in place, the team will provide high-quality service.
The team will screen calls to identify the patient’s needs. This will help them determine what type of appointment to make for the patient. From there, they will set the appointment in your system.
The Benefits of Medical Answering Service
By hiring a medical answering service, you get different benefits. The staff and patients can gain a lot from this service.
Easier for Patients
Your goal should focus on providing high-quality patient care. This starts with excellent service. A medical answering service can have a significant impact on patient satisfaction.
You want to offer your patients convenience. This service allows patients to make an appointment without issues. It’s as easy as 1-2-3!
If a patient gets sick overnight, the patient shouldn’t have to wait until the morning to call the office. This service allows patients to book an appointment even in the middle of the night. It takes the 9-5 out of the equation.
Reduce the Number of No-Shows
If there’s one thing that doctors hate the most is no-shows. Having lots of no-shows is bad for the office. It can result in a loss of revenue.
A medical office answering service can help to address this issue. There will always be someone available to answer a patient’s call. How does it work, you ask?
When a patient calls, the receptionist will look over the calendar to look for an open date and time. The receptionist will take the time to find a date and time that’s convenient for the patient.
Things happen in life, so you must allow patients to reschedule. If a patient can reschedule, there’s a chance you can fit in another patient or take care of walk-ins.
Another way this service helps to reduce the number of no-shows is through reminders. When a patient’s appointment is nearing, a reminder will be sent out to the patient.
It’ll usually go out as a text or phone call. If the patient chooses, the reminder can go out as an email.
Encourage More Follow-Up Appointments
One of the benefits of this service is that it helps to increase follow-up appointments. Patients who want to schedule a follow-up appointment can do so with this service. It’s easier for them to do so this way.
This is great news for doctors. If a doctor needs to give a patient their test results back, the staff can use this service to schedule a follow-up. This way the patient can get the results and see the doctor all-in-one appointment.
Better Patient Retention
Happier patients are more likely to stay with their doctor. This is great for the office. It can even help the practice grow.
A medical answering service increases convenience and satisfaction. This can lead to better patient retention.
Here’s an added benefit. There’s a chance your current patients can refer their friends and family to your medical office. For a new practice, this is great news.
More Effective Time Utilization
Answering calls is a major part of working in healthcare. Office staff can spend a lot of time scheduling appointments. This service can help reduce the time that staff spends on this task.
By freeing up their time, the staff can work on other tasks. The staff can focus on documentation and billing. This also allows the staff to manage patient intake.
It’s best to make the most use out of this service. This will help increase productivity within the office.
Time to Hire a Medical Answering Service
Answering patient calls can take up a lot of time. Most calls are related to booking medical appointments. To help with the large volume of calls, it’s a good idea to hire a medical answering service.
Patients can experience high-quality service. It will help to increase their satisfaction, as well as retain them as patients.
This service also helps to reduce no-shows and increase productivity in the office. It offers so many great benefits.
Want to learn more about this service? Contact us now to get a quote. We offer the best medical answering service.