How a Medical Call Center Can Improve Patient Care Medical call answering services can be a valuable resource for both patients and doctors. By providing round-the-clock coverage, a call center can take the load off of busy doctors and ensure that patients always have someone to speak
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Are Your Patients Complaining About Being on Hold? We Have the Solution Customer service is essential for a successful medical practice. When you have excellent service, 86% of people will turn from one-time clients into long-term ones. Increasing customer retention even by a small 5% can help
Read more →5 Reasons Why Your Hospice Centre Should Have a Medical Answering Service Explore the top 5 reasons why you should consider hiring a medical answering service for your hospice center and discover the many benefits this service provides. You may be aware of medical answering services, but perhaps
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7 Ways for Private Practice Doctors to Boost Medical Office Profits \As a medical practice owner, your goal is to increase the bottom line. Here’s 7 ways private practice doctors can optimize their medical practice for profits. Research shows that 45% of physicians are private practice doctors. They must
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What are the HIPAA Compliance Requirements for Live Answering Services? HIPAA compliance requirements are stringent and you could be in trouble if your call answering service violates them. Here’s a quick guide to the rules. The Department of Health & Human Services had more than 23,000 complaints of HIPAA
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8 Reasons to Hire a Medical Answering Service for Your Office If you need a more professional phone greeting or customer service line for your office, consider hiring a medical answering service. We point out some of the best reasons to hire these services and increase your
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7 Common Doctor’s Office Questions (with Answers!) Why are doctors offices cold? Can they charge for medical records? Can they charge for missed appointments? We’ve got the answers here. There’s no shortage of medical questions that patients ask their doctors. But what about questions for the secretaries
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Hiring a medical answering service to answer your phones is one of the best decisions that you can make to boost the reputation of your medical service. However, poorly-managed medical answering services are subject to certain loopholes which may make your medical practice vulnerable to the risks that may cause an undesirable impact on your service.
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Healthcare professionals should demonstrate certain attributes that will allow them to establish deep connections with their patients, colleagues, and communities. These attributes will not only impact their career prospects and performance, but they can also boost the reputation of the healthcare service provider to an enormous extent.
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Today, patientcare is technology-enabled with different points of engagement being used by the healthcare industry. Customers look for information about diseases and healthcare services on the internet and they even book appointments online through mobile apps or through websites. Similarly, they want high levels of self-service experience in the form of appointment confirmations, health tips, and health reminders.
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