Make Your Workdays Easier with a Healthcare Answering Service: A Closer Look
Did you know that 44% of US consumers will switch to a competitor following a negative customer service experience? Likewise, when medical services miss the mark, patients will seek treatment from another physician.
Inconvenient office hours, poor employee engagement, and difficulty getting information can all hinder the patient experience.
As a healthcare provider, you may not think it’ll be tough to choose the top answering service call center. But this small investment will be critical to your practice.
You may be astonished at how much more manageable your life can be with the assistance of a healthcare answering service. Continue reading to learn more.
Why Using a Healthcare Answering Service Will Help Your Practice
The most common mistake that medical professionals make is presuming that all answering systems are the same or that they don’t matter.
Your answering service serves as your 24-hour front desk. Your practice will suffer if your daytime receptionist has one of those days and is not pleasant, sympathetic, and knowledgeable, or is less adept or sloppy with facts, likewise, for your after-hours service.
It is critical to delivering the most excellent service possible to improve how people perceive you and their treatments. In essence, your patients are your clients, even if you prefer not to think of your practice in business terms.
A Medical Answering Service Is Not Just For After Hours
Medical professionals frequently believe that medical answering services are something that they will only need after hours or on weekends. This is not so.
Throughout the day, there may be many occasions when you need to use an answering service, for example:
- What do you do when your practice is closed for lunch?
- Who will be on duty at that time, if anyone?
- What are your options if your phone lines are congested?
- What are your options if your front desk is unable to respond?
- What happens if the answering machine is not turned on before leaving the office?
All of this is readily resolved. But if you never contemplated them, you will lose out on all the help remarkable medical answering services can provide.
Hiring the Right Answering Service
The medical answering service is responsible for taking care of all incoming calls to your medical practice. They should provide excellent customer service and pay close attention to details. Your answering service should also protect customer privacy.
However, it would help if you looked out for the following when hiring a medical answering service:
Proper Handling of Calls
In most medical problems, time and constancy are essential. If you are not confident in how you would like the patient call to be handled, there may be an issue with the system. Failure to contact a doctor or dialing the incorrect number in the dead of night could result in a grave problem.
Patients have the right to believe that their health and well-being are a significant priority. They have the right to expect that they would be taken care of when they contact healthcare practitioners rather than shoved to the side.
Each call impacts your credibility, and it provides an opportunity to create confidence and trust in the patient rather than frustration and mistrust.
Taking Exact Information
Accuracy is critical in the healthcare field. Having inaccurate information is unacceptable and sometimes harmful.
A reputable answering service will recognize the critical nature of recording and logging all calls and responses. This enables you always to know who called, why they phoned, and how the call was handled.
A Medical Answering Service Can Be Tailor Made to Your Practice
It’s crucial to appreciate the critical nature of providing a tailored service to your medical practice. At first glance, everything appears to be relatively straightforward. However, there are some factors to consider, such as:
- How do you want your patients to be greeted
- What has to be done if nobody answers
- Which doctor is on call and when
- What will happen when you are unavailable
- What should you do while you’re closed for lunch
- Are you OK with your nurse knowing what calls you received last night
- How to handle non-emergency consultations
- How to manage prescription refills
These problematic issues would be a lot easier to manage if you had the appropriate medical answering service.
A Doctor’s Answering Service Will Handle Calls Twenty-Four Seven
Even if not many people expect you, the doctor, to answer their calls 24 hours a day, they nevertheless expect somebody to answer. Furthermore, the emphasis is on a person rather than a computer or a mechanical recorder.
You don’t want to let your patients down, and your doctor’s answering service will assist you in avoiding this by being available around the clock. This means that you don’t leave anything to chance. This includes how you interact with patients throughout the course of the day.
When a qualified medical answering service answers a call with compassion and care, it sets the tone for the following day’s connections with your patients and staff. C
Consider how you can earn a 5-star rating when a medical answering service answers a call properly and is available 24 hours a day. It would be best to build on the foundation established by your answering service when they answer that call.
Available Twenty-Four Seven!
Round-the-clock call responding isn’t simply a perk in the medical profession; it’s a need. It is also a must, especially in the event of an emergency. A healthcare answering service that can be relied on allows practices to operate smoothly at all hours of the day and night.
As a result of outsourcing your practice’s phone calls, you can relax and sleep well at night knowing that your patients are being treated with care and respect around the clock, every day of the week, throughout the year.
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