Medical Call Service Risks That You Should Be Aware Of
Hiring a medical answering service to answer your phones is one of the best decisions that you can make to boost the reputation of your medical service. However, poorly-managed medical answering services are subject to certain loopholes which may make your medical practice vulnerable to the risks that may cause an undesirable impact on your service.
If you do not do enough research before selecting a medical answering service, there are chances that you will end up selecting an inefficient service provider that does not employ professionally-trained staff. Such employees may have little knowledge of accurate data storage and their actions may lead to data breach incidents, which may spoil your image. You should ideally do business with an answering service provider that works under the certification of a reputed review body. Additionally, you may want to make sure that your medical answering service is HIPAA compliant, which will indicate that it employs people who respect patient confidentiality and follow the non-disclosure principles strictly.
Data management is another important criterion that you should consider while evaluating your options. A reputed medical answering service will deploy advanced data management solutions that will facilitate efficient data storage, data recovery and data backup procedures. Your service provider should use multiple off-site as well as on-site locations to promote data-backup on a regular basis. Such arrangements will protect you from losing confidential data or critical documentation in the event of system crash or power failure. If your medical service provider deploys high-level security measures to safeguard its operations, you can be sure that your reputation will be safe at its hands.
You have to make sure that you work with employees who are directly employed by your service provider. Many answering service providers work by getting the task assigned to a sub-contractor. If your answering service adopts the same approach, then you will have lesser control over how you want things to be done. If you face any quality concern, then you have to go through a two-step process before you can get your message conveyed to the respective employee and receive his/her inputs at the same time. If your service provider employs at-home phone answerers, there are chances that your clients may hear domestic background noises. Your clients may not feel confident about your medical service and you may lose them to your competitors.