10 Tips for Getting the Most Out of Your Doctors Answering Service
Did you know that 57% of patients claim medical doctors do a good job of providing diagnoses and treatment recommendations?
You’re probably familiar with the challenge of trying to provide top-notch customer service while also seeing patients and handling other administrative tasks.
Even if you can provide great customer service during normal business hours, what about after hours or on the weekends?
Doctors answering service can help take care of your patients’ needs after hours and on weekends, so you can focus on providing quality care.
Keep reading for 10 tips for getting the most out of your healthcare answering service.
1. Define Your Needs
Before you start looking for an answering service, it is important to evaluate your specific needs. Do you need 24/7 coverage? Or would a Monday-Friday, 9-5 service suffice?
Knowing exactly what you need from an answering service will help you find the right provider. For example, if you need 24/7 coverage, you will want to find a provider that offers this level of service.
On the other hand, if you only need coverage during business hours, you may be able to find a less expensive option. Once you have a clear idea of your needs, you can start looking for an answering service that meets them.
2. Do Your Research
Asking around for recommendations is a great way to start your research. You can get first-hand accounts of people’s experiences with different answering services for medical services and get a sense of what might be the best fit for your business.
Checking online reviews can also be helpful, although you should take them with a grain of salt since anyone can leave a review, good or bad. The most important thing is to ask each potential provider about their specific services and pricing options so that you can find the best fit for your business.
Comparing prices and services will help you to make the best decision for your company.
3. Train Your Staff
After you have chosen an answering service that best meets the needs of your business, it is important to train your staff on how to properly use the service. This training should include what information to give the answering service and how to transfer calls if necessary.
Providing this education to your staff will ensure a smooth transition for your business and help to prevent any service disruptions. Additionally, familiarizing your staff with the features and capabilities of the answering service will help them to optimize its use and take full advantage of its benefits.
With a little bit of planning and training, you can ensure that your business enjoys a seamless transition to an answering service.
4. Set up a Call Schedule
If you have multiple employees who need to use the answering service, it’s important to set up a call schedule. This will help ensure that everyone has access to the service when they need it and avoid any overlap in coverage.
To set up a call schedule, first, determine the hours during which the answering service will be available. Then, divide up those hours among your employees.
For example, if the answering service is available from 8 am to 8 pm, you might have four employees each take a shift from 8 am to noon, noon to 4 pm, and 4 pm to 8 pm. Once you’ve determined the shifts, be sure to communicate them to your employees.
You might want to create a written schedule that can be posted in a common area, or send out an email with the details.
By taking the time to set up a call schedule, you can help ensure that your employees can make use of the answering service and avoid any potential conflicts with patients.
5. Take Advantage of Features
When you’re running a business, it’s important to have a reliable answering service that can take care of your calls when you can’t. However, many answering services offer much more than just basic call answering.
Many services also offer features like call forwarding and voicemail services. These features can be hugely beneficial for businesses, so be sure to take advantage of them when you’re choosing a service.
With call forwarding, you can make sure that your calls are always routed to the right person, even if you’re not available. And with voicemail services, you can make sure that your customers always have a way to leave a message, even if you’re not available to take their call.
These features can make a big difference in the way your business runs, so be sure to take advantage of them when you’re choosing an answering service.
6. Keep Your Messages Clear
It’s important to speak slowly and clearly when leaving a message for your answering service. This will help the operator understand your message and relay it accurately to the intended recipient.
By speaking slowly, you give the operator time to process what you’re saying and ensure that they understand your message correctly. Additionally, speaking clearly will help the operator to transcribe your message accurately.
If the operator is unable to understand your message, they may incorrectly relay it to the intended recipient, which could lead to miscommunication or misunderstanding.
Therefore, it’s essential to take care when leaving messages so that your communication is clear and effective.
7. Check In Regularly
Checking in regularly with your answering service is a good way to ensure that your needs are being met. This is also a good time to ask about any new features or services that may be available.
Checking in regularly allows you to address any problems or concerns early on, and it also allows you to learn about new features that may be of use to you.
In addition, checking in gives the answering service a chance to get to know you and your business, so that they can provide better service in the future. So be sure to check in regularly to get the most out of your answering service.
8. Provide Feedback
Good medical answering services are always looking for ways to improve, and one of the best ways to provide input is to simply give feedback. If you have suggestions on how the service could be better, or if you’ve encountered any problems, be sure to let the provider know.
They should be open to hearing your thoughts and willing to make changes if necessary. In addition, it’s important to give feedback constructively.
Simply stating that you’re unhappy with the service is unlikely to lead to any positive results. Instead, focus on specific areas that you think could use improvement.
By providing constructive feedback, you can help ensure that you receive the best possible service.
9. Update Your Information
Your contact information is one of the most important pieces of information we have on file. Without it, we wouldn’t be able to reach you in an emergency.
That’s why it’s so important to keep your contact information up-to-date. You can update your information by logging into your account on our website or by calling our customer service line.
We understand that things change, and we want to make sure we always have the most accurate information on file. So please take a moment to update your information today. It could make all the difference in an emergency.
10. Consider Your Budget
It’s important to find an answering service that fits your budget. You don’t want to overspend on a service that you may not use frequently, but you also don’t want to skimp on quality.
Be sure to find a balance between the two when selecting an answering service. There are many affordable options out there that can provide you with the level of service you need without breaking the bank.
Do some research and compare prices before making your final decision. With a little bit of effort, you should be able to find an answering service that fits both your needs and your budget.
Check Out Our Doctors Answering Service Today
You’ve already got enough to deal with in your practice. Using doctors answering service can help you navigate the complicated day-to-day workings of patient treatment in your healthcare practice. It simplifies your calling process and streamlines your messaging system.
Medical Call Service can help you find the right doctors answering service. We’ll provide you with free quotes from the top medical answering service companies.
With one less thing for you to worry about, you can get back to caring for your patients and their families.
Contact us today here for your free answering service quotes.