5 Reasons Why Your Hospice Centre Should Have a Medical Answering Service
Explore the top 5 reasons why you should consider hiring a medical answering service for your hospice center and discover the many benefits this service provides.
You may be aware of medical answering services, but perhaps you’re not sure whether they’d be ideal for your hospice center.
As it turns out, there are quite a few benefits to using doctors answering services in your hospice center, and it’s definitely something that you may want to consider. We’ve outlined five reasons why your hospice should have a healthcare answering service below — just keep reading to find out what they are.
1. Free up Receptionists
Your receptionists are busy — why give them another task when they don’t need to be doing it?
As a hospice center, you can expect calls across the entire day, and the time taken to attend to each call can really add up for your staff, who also have to help patients who are in the building itself.
By using a medical answering service, you can meet the needs of patients on the phone so that your receptionists can work on other things.
2. Improve Patient Satisfaction
You’re always aiming to offer great service, right? Not only that, but you want to be fast, and financially-efficient too — it’s a delicate balancing act, but one that you can definitely get right.
When running a hospice center, your patients are your main focus. A medical answering service helps to improve patient satisfaction by not only allowing your staff to free up time but by offering service even when you’re closed and allowing you to keep patients at the center of what you do.
Our staff are well-trained too, so you’re safe in the knowledge that your customers are in good hands.
3. 24/7 Service
Sometimes, it won’t be possible for your patients to call up during office hours. They may work awkward hours or have other commitments that make it a little difficult.
With an answering service, your medical office can ensure that somebody is there to answer patients when they call, whether that’s at midday on a Tuesday or midnight at the weekend. Not everybody works the 9-5 Monday to Friday, so it’s important that everybody is catered for.
4. Save Money
Saving money is something that every business aims to do, and answering services make it easier.
You might need to hire fewer receptionists as a result, so you’ll have fewer employee costs, or give your receptionists the chance to work on other tasks and improve their productivity.
Patients can also access the service when they need to, while you’ll just be paying for the time spent on the phone, rather than the time in between when customers are inactive.
5. Reduce Missed Appointments
Because there’s always somebody on the phone to answer patients, there will be fewer missed calls and messages for receptionists to chase up.
As a result, you can expect missed appointments and no-shows to be reduced. To reduce them even further, you can use the service to send reminders too.
Should Your Hospice Center Have a Medical Answering Service?
In short, yes. A doctor’s answering service can really help your hospice center out, and these are just a few of the reasons why.
If you think a medical answering service would be right for your hospice center, get in touch! We can give you a free quote today, so don’t hesitate to contact us.