Top 10 Best Medical Answering Service Companies
Are you looking for a medical answering service for your business? Not sure which to choose? We take a closer look at 10 of the best options.
Did you know 55% of customers prefer talking to a live human when they call a business?
It’s no wonder that businesses are looking for ways to make sure they meet this customer service need.
Are you looking for a medical answering service for your business? Confused on which one to choose?
Keep reading for 10 of the best options.
Medical Answering Service Companies
A medical answering service is a perfect solution for patients to connect with doctors whenever they need to. An unexpected medical issue is never planned and having a system in place for a patient to contact an office after hours or on the weekend will allow your patients to trust that there will always be someone available to answer their questions 24/7.
What to Look For in an Answering Service?
There are several things you want to look for when choosing your medical answering service.
Although this is not required it will ensure that you cover a larger demographic of patients. Investing in bilingual services is a smart choice when your medical organization is in an area with a large bilingual demographic.
When looking for a medical answering service make sure that you pick one that complies with HIPPA standards. If a law were to be violated although it’s not the physician or hospital violating the law the actions of those representatives can reflect on the medical organization.
Patient privacy is important in all cases. When looking at different answering services choose one that takes data security and privacy as important as your practice views it.
1. MAP Communications
This company helps hospitals and health services manage their business with more efficiency after hours. They also have appointment scheduling capabilities and can take messages as needed and make sure they get to the right person or department.
They offer different monthly packages based on how many minutes your company needs. In business since 1991, MAP Communications serves hospital, doctors, and health care practices in nearly every city across the US.
This company offers phone support for hospitals, doctors, dentists, and healthcare professionals. They have 24/7 service available to meet your office needs. Telelink’s goal is to deliver quality service to customers that call in.
Telelink’s qualified team of professional leaders, medical matter experts and consultants continually improve solutions and capabilities to meet your practices challenges.
They have on-call dispatching to attend client’s any time they need help.
3. Call 4 Health
Call 4 Health offers a range of packages to fit everyone’s needs. They have basic messaging service where a message is taken and then forwarded to the right person. They offer nurse triage which is perfect in the medical world because a registered nurse is able to give advice to your patients during after hours when the office is closed.
They also offer a full answering service where all your phone needs are covered. You can personalize your package and choose the services that work best for what your office needs.
4. Med Connect USA
This company offers services for dentists, doctors, chiropractors, and other health care providers. They have been around since 1991 giving them a long term reputation that they know what they’re doing.
They offer 24/7 services for messaging, voicemail, disaster recovery, and full answering service. You can choose from their flexible packages to make sure your office is covered with what it needs.
5. Patient Calls
Patient calls serve hospitals and medical practitioners. They offer after-hours on-call services, 24/7 phone answering service, and dispatch services too.
If you have a high volume of customers Patient Calls has you covered. You’re able to pick exactly what you need to fir the needs of your health practice or organization.
This company provides service for doctors offices, dentists, physician, hospice, and hospitals. They offer 24/7 service to make sure patients are covered at any time on any day. If you’re out of the office for the day TeleMed has the people there to take care of clients that need help.
Another service they offer is medical appointment scheduling to give more peace of mind that your patients are covered.
Stericycle offers personalized emails, voice and text message reminders to medical practices. They have a complete answering service to fit the needs of the medical field.
There are different packages available to choose from. Prices for Stericycle vary and are based on the location of your practice, the number of physicians, and the call volume. They also offer 24/7 around the clock service to take care of patients when they need it.
TelAssist offers services to hospitals, health centers, and doctors. They are also available 24/7. They have a friendly staff that’s able to take incoming calls, take down messages and get them to the right person or department.
This company provides quality outsourced personnel that knows medical terminology to correctly manage your inbound calls 24/7, freeing up your employees to deal with other business matters.
9. Sunshine Communication Services
Sunshine communications offer their answering service to hospice, doctors, hospitals, and home health care. Their staff is able to handle appointments, answering the phone and routing it to where it has to go, emergency dispatch, and customer support.
This company offers their answering services to medical offices, hospital, and dentist offices. They have the ability to respond to emails, voicemails, and answer live calls. They offer after-hours services, overflow if your practice gets too busy during business hours they can help.
They offer doctor paging, message relay, and urgent care transfer services. They have a variety of packages that you can choose from to fit your medical organization’s needs.
Find Your Answering Service Today
Choosing a medical answering service doesn’t have to be overwhelming. Once you choose the best one to fit your needs you will find weight lifted off your shoulders knowing that your patients are going to be taken care at all times even when you or your physicians aren’t there.
Are you ready to find the perfect fit for you? Contact us to receive a free answering service quote.