Business Guide: Hiring a Medical Answering Service for Afterhours Calls
Did you know that around 70% of patients report difficulties in accessing medical care on evenings and weekends?
Investing in a quality answering service to handle after-hours business calls can help you address that problem.
Check out our business guide on hiring an answering service for your own business. We’ll take you through all the many benefits and answer some commonly asked questions.
A Business Guide to Medical Answering Services
When patients call their doctor out of hours, they’re often in trouble. Maybe it’s not bad enough to send them to the emergency room, but it’s got to be enough to worry them.
If you can imagine sitting up at 3 am, trying to get through to a medical professional and only reaching an impersonal voicemail, you can probably get an impression of how disheartening that might be.
By using a professional answering service, you’ll provide an extra level of care, reassuring your patients and letting them know you’re there for them. They’ll trust you and continue using your medical services.
Who Can Use a Medical Answering Service?
This kind of answering service works well for anyone in the medical industry. Whether you’re a family doctor’s office, a dental surgery, or something a little more specialized, like an ophthalmologist, or a podiatrist, the service can work well for you.
We’ll work with you to discuss your needs and tailor a solution that works for you.
Medical services can vary wildly, so the needs of different businesses are often very different. We have plenty of experience working with different types of businesses, and we’ll turn that to our advantage, making sure we’re providing a bespoke service that’s perfect for you and your patients.
Improve Medical Office Efficiency
Medical answering services aren’t just a great way to improve customer satisfaction. They can also help to support your administrative staff and ensure things run smoothly at your business.
Anyone who’s worked in the medical industry will know all too well how arduous administration can be. Listening to voice messages, often left by confused and distressed patients, is difficult enough. Then calling back patients and arranging the next steps adds a lot to the extra workload of your staff.
A medical answering service is a much more efficient way to gather information. Instead of spending the first part of the day going through messages from the night before, your staff will be able to
Build Greater Connections with your Patients
When patients know someone is always on hand to take their calls, day and night, 365 days a year, it helps them feel like they’re important to you.
If patients are unable to access help when they need it, they may feel neglected and look elsewhere for their medical services.
By going the extra mile to provide a personal, warm service that your patients can rely on, you’ll do better in business and make more money in the long run.
Well Trained Staff
When you work with us, we guarantee you’re getting the best possible service. Our staff are subject to rigorous background checks and selection processes, so you can be sure your patients will be speaking to consummate professionals. They’re also highly-trained, going through regular training courses to ensure they’re at the top of their game.
Our call handlers will take calls with care and compassion, while gathering all the most important information, allowing you to deal with the issue when business hours resume. We understand that patients are the lifeblood of your business and it’s important to treat them well. That’s why we ensure we only hire the best staff to take their calls.
When it comes to confidentiality, there’s nowhere it’s more important than the medical industry. Everyone wants to know their records are kept safe and confidential.
We commit to keeping all information confidential. We’re passionate about providing a secure service that keeps information safe.
Everyone who works for us complies with HIPPA standards, the federal guidelines for protecting health information. This is enforced by the government Office for Civil Rights, so you can be sure of an extra layer of safety.
A medical answering service doesn’t just stop at taking messages. Depending on your needs, you can enjoy a range of other benefits.
Our call handlers can take messages, schedule appointments, or even divert callers to an emergency line. This is the kind of administrative help that just can’t be provided by an automated answering system.
We also offer a bilingual answering service. This can be vital in an emergency when callers with limited English skills could struggle to explain their needs.
Look for Reliability
For a service, this important, reliability should be at the forefront of your thinking. You won’t be able to rest easy unless you know you’re working with a business offering a rock-solid service to support your daily work.
In recent years, we’ve worked with clients of all sizes from across the USA. Time and time again, we’ve provided excellent service for medical services and their patients. Our willingness to go the extra mile to provide customer satisfaction means we’ve got a great reputation across the medical world.
With our many years of experience in the industry, you know you can rely on us.
An Answering Service can Help Your Business
We hope you enjoyed reading our business guide to medical answering services. The service is reasonably priced and represents an amazing investment that can take your business to the next level and give you an edge over your competition.
Contact Medical Call Service today to discuss your needs and get a quote on an out-of-hours service.