Details That You Should Seek Before Signing Up For A Medical Call Service
The quality of service that you can expect from a potential medical call service provider typically depends on the degree to which you can access its management and how responsive the management is towards answering your queries. Make a point to meet the manager in person and check whether he can understand your requirements and can really deliver personalized services. Your medical call service staff should remain available to answer your queries in a prompt manner and they should have the capability to deliver appropriate and timely solutions for your problems. Ideally, you should look for an answering service that can provide you with customized solutions and has the credibility to run its operations successfully for a long period.
Secondly, you should enquire about the service provider’s billing practices. Different companies follow different billing procedures and this is what makes comparison quite difficult. There are certain service providers that will bill you over a 28-day period, some will charge you as per the number of calls they handle while the others will bill you on a per-unit basis with each unit stretching from 5 to 15 seconds. Ask your service provider to provide you with an upfront bill that highlights the cost elements clearly. Some companies provide a low flat rate initially and then they charge additional amounts for ancillary services such as faxing or paging and they may even raise the rate after the first few months of trial service. It is always a good idea to go with service providers that offer short-term service contracts so that you can immediately switch to a new service if anything goes wrong.
Make sure that the answering service that you are looking to do business with has adequate disaster recovery systems in place. This is especially important for medical professionals and medical service providers that have additional responsibility to address crisis situations by rendering quality medical care services. Professional answering services operate from multiple offices at multiple locations and have appropriate backup and recovery systems, including uninterruptible power systems and onsite generators, and they will be able to provide you with assistance in times of crisis.
Your answering service should agree to provide you with references of its existing clients. When you contact the references, make sure to enquire about the company’s service standard, the attitude of the management towards ensuring prompt actions, and the ability of the staff to accommodate last-minute requests. Lastly, check with the answering service if it can offer a free trial session to you. Through these trials, you can evaluate if the service can really benefit you in the long run.