How Patient Care Gets Enhanced Through The Use Of Intelligent Medical Call Service
If you are looking for a medical call service, you should not only consider HIPAA compliance as a major criterion that influences your selection-decision, but you should also make sure that your medical call service delivers desirable outcomes while adhering to intelligent and efficient work practices. Intelligent medical call services facilitate high levels of patient care during after-hours, allowing your patients to get answers to their questions and feel relaxed.
So what does it take for a medical call service to be recognized as an intelligent medical call service? Intelligent medical call services have qualified and professionally-trained employees as their building blocks and they are meant to function in a patient-centric way. Intelligent medical call services have appropriate systems and procedures in place and they handle situations in the most appropriate manner, allowing patients to feel heard and safe. Such services employ medical professionals who have the skills and the knowledge to understand symptoms and re-direct calls to the appropriate doctor who specializes in treating similar conditions.
Trained answering service employees can prioritize calls depending on the individual needs of the patients and can forward emergency calls first to the respective departments so that things can be prevented from getting worse. Standard answering services, on the other hand, will keep patients waiting in a queue and will do nothing more than just noting down messages and passing them to you at a later stage. There are chances that your patients may have to wait for a long time as your doctors may not be informed about case-severity.
With patient satisfaction being crucial to the success of your medical practice, you may want to go for an answering service that will base its operational ideology on customer satisfaction. The results of a 2014 American Express Survey indicated that people are more likely to buy the services or products of a business for 42 percent of the time if the business has been referred by a family member or a friend. On the other hand, the same survey reveals that an unhappy customer will discuss about his unpleasant experiences with at least 21 people. So you may want to make sure that you deliver the highest standard of customer service that has answering service as one of its vital components. Intelligent medical call services enhance the experiences of patients and medical staff alike and good answering services require intelligent tools and intelligent people to transform into great answering services.