Make Your Patients Happy: HIPAA Compliant Answering Service Benefits

HIPAA compliant answering service

According to the CDC, in 2020, 83.4% of adults in the U.S. visited a doctor or health care professional.

Medical offices receive a large number of calls each day. They could be for appointments, prescriptions, procedures, or scheduling changes. This can easily overwhelm most medical offices.


Patients often get left on hold while medical offices scramble to deal with an influx of calls. This can be frustrating and lead to a decrease in patient satisfaction.

A HIPAA-compliant answering service can help your medical office with these calls. Not only that, it has an added level of safety and security.

Wondering about the benefits of a HIPAA-compliant answering service for your medical practice? Then keep reading for more information.

Offers 24/7 Support

For after-hours care, patients will be able to contact a call center representative for questions and concerns about care. They won’t need to worry about leaving a voicemail with the office that could get lost in the shuffle.

Patients also don’t have to worry about the exposure of their sensitive and personal data. All of the agents are trained and certified in HIPAA compliance.

A live human agent fields all of the incoming calls. With your phones set to go through the HIPAA-compliant answering service. You can use this service on holidays, weekends, and before or after regular business hours.

Call forwarding ensures a timely connection to the live agent. Especially during busy times like lunch hours and peak call times.

Your patients will get answers. No more being put on eternal hold or having their calls dropped. Even in the midst of a pandemic or flu season, you’re covered.

Patients have a direct line to the HIPAA-compliant answering service, no matter the circumstances. It streamlines your whole office process which creates a higher level of patient satisfaction.

Leads to Higher Patient Satisfaction

Patients will feel more valued when they have access to information and will feel more secure knowing they can call anytime day or night. Even for the most common questions, a HIPAA-compliant answering machine can field these calls.

With a HIPAA-compliant answering service you will make your patients feel like they are a priority. That you value them first and foremost above everything else.

Patient satisfaction is vital for good ratings for your medical practice. It increases your bottom line too. Since happy patients will maintain their appointments and schedule follow-up visits.

You’ll also have a higher rate of word-of-mouth referrals. Patients who feel they are receiving good care will recommend your practice to their family and friends.


Helps Retain Patients

In medical offices, high turnover rates can occur as a result of dissatisfied patients leaving for another practice. Especially if they feel like their needs are not being met quickly.

Patient engagement is crucial to keeping your patients in your practice. When a patient receives prompt and direct care they are more likely to remain with their current physician’s practice.

Patient retention is the key to a successful medical practice. Without patients, there is no reason to keep the lights on. Your patients are the lifeblood of your medical office.

A HIPAA-compliant answering service gives your patients more options for communication. They’ll have their questions and concerns heard in minutes, not hours or days.

The HIPAA-compliant answering service is an extension of your practice. Phone calls are always answered with the utmost care and professionalism. They are well-versed in all areas of your practice.

Improves Patient Communication

A HIPAA-compliant answering service helps patients to remember their appointments. The agents can send out appointment reminders via text, email, and phone messages.

By adding this second channel of outreach to your patients, you can improve patient communication. Forgotten and missed appointments take up valuable time and resources. This is a dedicated slot that could have been filled with another patient.

Patients who are unable to keep their original appointments will have more notice to call in to reschedule or cancel.

They won’t stress about trying to call the office when they can call the answering service instead. This communication channel is much easier so your patients are more likely to use it.

Offers Secure Electronic Transmissions

All transmissions of patient information use data encryption. This means that prying eyes cannot access this information without the proper credentials. Sensitive data such as prescriptions and insurance are secured behind firewalls.

Security breaches and leaked information with traditional answering services can damage your reputation. A HIPAA-compliant answering service must meet the HIPAA guidelines of information protection.

Any messages sent to the patient must be accessed through a secure portal with log-in credentials. This is a specific username and password only the patient knows. Likewise, any messages transmitted to the medical provider from the answering service are only viewable on a secured device.

Uses Protocols for Protecting Patient Health Information

Using a HIPAA-compliant answering service ensures that patient data is protected at all times.

Secure servers store and encrypt patient data to safeguard it from hackers. This extra barrier of protection is crucial for the welfare of your patient’s data. It also secures your medical practice from legal action for HIPAA violations.

Messages are stored on a password-protected mainframe. These messages can be accessed at any time with the passcode. This helps to keep messages organized and safe as well.

Nothing will slip through the cracks since all of the logs are digital. Detailed records and message reports are kept for up to a year.

HIPAA-Compliant Answering Service Solutions for Your Medical Practice

The numerous benefits of a HIPAA-compliant answering service can give you peace of mind for your medical practice. You’ll know your patients are in good hands, even when you can’t be there in person. can provide you with quotes from the top HIPAA-compliant answering service companies. So you can find the right one to fit your needs.

Choose from bilingual services, after-hours care, and appointment scheduling.

With a HIPAA-compliant answering service, you’re putting your patients first. You’re looking out for their physical well-being and protecting their data as well.

Contact us today for your free HIPAA-compliant answering service quotes.


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