If you are a healthcare industry professional, you will know the importance of safeguarding your patients’ health information. Healthcare services or medical call services need to be HIPAA–compliant in order to be recognized as a trustworthy service provider. HIPAA violation may lead to undesirable consequences including penalty obligations and loss of reputation. You may want to check if you are HIPAA-compliant and there are simple ways to find this out.
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Today, patientcare is technology-enabled with different points of engagement being used by the healthcare industry. Customers look for information about diseases and healthcare services on the internet and they even book appointments online through mobile apps or through websites. Similarly, they want high levels of self-service experience in the form of appointment confirmations, health tips, and health reminders.
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If you are looking for a medical call service, you should not only consider HIPAA compliance as a major criterion that influences your selection-decision, but you should also make sure that your medical call service delivers desirable outcomes while adhering to intelligent and efficient work practices. Intelligent medical call services facilitate high levels of patient care during after-hours, allowing your patients to get answers to their questions and feel relaxed
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The quality of service that you can expect from a potential medical call service provider typically depends on the degree to which you can access its management and how responsive the management is towards answering your queries. Make a point to meet the manager in person and check whether he can understand your requirements and can really deliver personalized services.
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